Politique d'expédition
Where are items located?
We have warehouses in California, USA and China, if the US warehouse is out of stock, we will ship the package to you from the Chinese factory.
If you are a US/Australian customer, you do not need to pay any customs duties and shipping charges.
When will the package be shipped?
Packages are shipped within 3-10 business days of your order.
An email with package tracking information will be sent to your email after the shipment is shipped. If you can't find the email, please check your junk folder, otherwise it may be rejected by your email system, please contact us.
Our orders are usually delivered within 4-7 weeks (some countries may be longer, if you are unsure, please contact us to check). If the package does not arrive on time, you can contact us.
Shipping Method: Delivery time varies by shipping method. Shipping time depends on your location and the origin of the package.
Free shipping for any order.
All our packages are shipped free of charge, if you need faster delivery please contact our customer service team in advance.
United States and Canada
FREE shipping for any order.
Shipping time with UPS.Door to door You do not need to pay import duties）
Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.
Australia and New zealand
FREE shipping for any order.
Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.
In light of the current pandemic, please note:
We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.
How can I track my order?
You can contact us by email or contact us page, and we will reply the detailed track of your package by email. Or check your package tracking track through the Track Order Status page
Countries/regions supported for shipping
At present, we deliver to the following countries: Canada, United States, Mexico, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Monaco, Montenegro , Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and all Asian countries (including Taiwan and Hong Kong)
Will I Be Charged With Customs And Taxes?
In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
- let you know,
- cancel your order; and
- give you a refund.
If your country is not listed please email us support@dekorfine.com and ask for shipping rate to your specific country.
if you need faster shipping service, please contact our customer service team in advance.
If you belong to the Canada and the United States, we will ship by UPS, Door to door, and you do not need to pay any import duties. (Our freight forwarder will pay your import duties)
This service is limited to selection: standard shipping channels
Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.
Are express options available?
Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.
Average handling time?
Estimated handling time: 1-10 days.
Special items requiring customizing may incur an extra 3-4 working days.
Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
We do not ship to the following countries / regions:
We do not ship to the following countries / regions:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Svalbard and Jan Mayen, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Halma Republic, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique , Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
If you are in the above countries, you still want to buy lamps.
Please contact our customer service: support@dekorfine.com, we will calculate the transportation cost for you separately.