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FAQs

GENERAL INFORMATION

The warranty period is valid for two (2) years from the date of the original purchase from dekorfine.com and is valid provided the product is only used in accordance with the product’s user manuals and technical specifications.
The products are Made in China.
Products included in the e-shop are in the limited and exclusive edition. Eventual reorder is not guaranteed.

ORDER

If you can’t check out or the “place order” button isn’t working, please consider the following suggestions:

  • If your checkout is a little grayed out, it usually means you may have some information missing.

  • If this doesn’t resolve your issues, using a different device/browser may help. Our website is designed to work with Internet Explorer, but if you’re using an older version of Internet Explorer, sometimes certain aspects of checkout won’t display or function properly.

  • You can also try and check out using PayPal to see if that helps.

    Lastly, some of these tried-and-true fixes may resolve the problem:

  • Clear your browser cache.

  • Make sure your web browser is up to date and that JavaScript is enabled.

  • Try a new web browser altogether (we recommend Google Chrome or Firefox).

  • Temporarily disable any antivirus or ad-blocker Refund Policy you’re running.

    If you’re still having trouble, use the “Contact” link at the top of the page and we’ll investigate further.

    • You will receive an e-mail that confirms that your order has been processed successfully
    Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. The order confirmation should be sent right away, but there can be a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.
    Yes, they are. Please consider that in case of discrepancy between the information contained in the printed materials and the website, this latter shall prevail.
    If you need to receive an invoice, you can ask for that in check-out page during the purchasing process.
    You can pay with PayPal or using the compatible credit indicated in check out page.
    If your credit card was rejected, please consider the following suggestions:

  • You met your credit limit

  • Verify the payment information (credit card number, expiration date or security code)

  • If you are still having trouble, please consider using a different way to pay or use the “Contact” link at the bottom of the page.

    • If you need to cancel an order, please contact us at support@dekorfine.com
    It only takes a few days, or less, for the customer to receive credit for the refund. Many banks … especially on Debit cards … hold the authorization for 48 hrs to allow for the vendor to submit it.

    DELIVERY & RETURNS

    Please note the list at the following link: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia. If you have any question, please contact us at support@dekorfine.com
    Please note the list at the following link: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia. If you have any question, please contact us at support@dekorfine.com
    Shipping costs are free
    Once the order leaves our warehouse, you will receive an email from the courier with the tracking number.
    It only takes a few days, or less, for the customer to receive credit for the refund. Many banks … especially on Debit cards … hold the authorization for 48 hrs to allow for the vendor to submit it.

    To return a product, you need to write an e-mail at support@dekorfine.com. We will verify your request and we will send you the right documentation to proceed.

    If you received a damaged package, please contact us at support@dekorfine.com.

    No, there are not.

    For return policy please go to the page: https://www.dekorfine.com/policies/refund-policy

    You will receive a confirmation order and then you will receive an email once the product will be shipped
    Our courier will send you a message the evening before the delivery. If you know that you will not be home to receive the delivery, you can leave a note for the delivery guy or girl, stating that he/she can drop the package off at the neighbors.

    However, there is no guarantee that the delivery guy or girl will read and follow the instructions on the note. In this case, you will find a receipt with the instructions to plan another delivery.

    No, you cannot. You can change the shipping address if it is in the same Country selected during the order placement.

     If you received the wrong product, please contact us at support@dekorfine.com.

    TECHNICAL INFORMATION

    Technical specifications and mounting instructions are included and downloadable from each product page on the website
    Technical specifications and mounting instructions are included and downloadable from each product page on the website
    LED source or lamp is usually included in the fittings. In any case, please note all the technical specification in the datasheet

    If the IP rate of the product is higher than 54, you can use it in outdoor applications. Otherwise please use it in indoor applications only. Please note all technical specifications in the datasheet.  Please write an email at support@dekorfine.com to ask a question for any further information related to the product.

    Please write an email at  support@dekorfine.com to ask a question about a product.

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